Overview:
Sunriver Resort is hiring a Banquet Houseperson! Enjoy the many perks of working for Sunriver Resort such as free golf, free recreation rentals, 50% food & beverage, paid time off and more! The Banquet Houseperson is responsible for the physical set-up and turnovers of all banquet events.
They will follow specific Banquet Event Orders to ensure accuracy for the set-up.
The Houseperson will maintain the cleanliness and eye appeal of the banquet space.
The Banquet Houseperson will assist in maintaining the AAA Four Diamond Standards.
The Banquet Houseperson will always conduct them self in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment.
They shall strive to provide exceptional service to both internal and external guests at all times and exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Responsibilities:
Maintains a commitment to customer service and guest satisfaction
Provides general resort information for guests
Resolves guest issues promptly and with great care and effectiveness
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Prepares all banquet space prior to events
Tears down all banquet space after events
Follows Banquet Event Orders with strong attention to detail
Maintains a strong knowledge of various types of set-up
Assists the banquet servers/captains with clearing of tables as needed
Assists the A/V team with setting up equipment
Assists with all set-up functions to include setting silverware, draping tables, folding napkins and arranging centerpieces/décor
Removes centerpieces/décor after events and stores appropriately
Removes soil linens and stores appropriately
Assists with transporting food/beverages to event location
Attends appropriate resort, division and department meetings
Maintains the cleanliness of banquet storage rooms
Assembles dance floors
Arranges buffets, stages and podiums
Communicates all pertinent information to the banquets team
Maintains constant awareness of safety issues, (i.
e.
broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).
Reports all safety incidents to on-duty supervisor.
Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
Follows through on lost and found procedures.
No articles shall be removed from occupied rooms.
Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.
).
Qualifications:
High school education required
At least one year of customer service experience preferred
Prior hospitality experience preferred
Must have valid Oregon driver’s license and meet company driving standards
Must possess valid OLCC card upon hire
Must possess valid Food Handler’s card upon hire
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must be able to work in a variety of weather conditions (rain, wind, snow, sun, heat);
Must be able to stand on feet and walk throughout the day,
Must be able to frequently lift and carry up to 50 lbs.
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