Patient Service Representative - Urology

Career opportunities at VillageMD and our operating companies We’re a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.
And now we’re proud to say we’re part of the VillageMD family.
VillageMD, through its operating companies, provides high-quality, accessible health care services for individuals and communities across the United States, with primary, multispecialty, and urgent care providers serving patients in traditional practice settings, in patients’ homes and online appointments.
Committed to serving all patients and working with all payers, VillageMD consistently innovates value-based care, bringing integrated applications, population insights and staffing expertise to its owned and affiliated practices, ensuring high-quality care, better patient outcomes and a reduction in the total cost of care.
Through Village Medical, Village Medical at Home, Summit Health, CityMD, Starling Physicians, Westmed, and other practices, VillageMD serves millions of patients throughout their lives, wherever and whenever they need care.
Its dedicated workforce of more than 20,000 operates from 770 practice locations and 26 markets.
Why become a Villager? When you work at VillageMD, or a VillageMD operating company, you are part of a compassionate community of people who work hard every day to make health care better for all.
What makes us different is our village of supportive and inspiring peers who want a meaningful career with impact.
The work we do is changing the lives of our patients, our communities, and each other.
Together, we are creating better outcomes for all.
We’re reimagining health care with a primary care-led, value-based care model.
Here, you will be part of a team delivering the care we want to see in the world.
It is what drives us to knock down old barriers in health care because every patient, every person and every community deserves better care.
Here, you will be at the center of our mission.
Your voice will be heard, and you will feel empowered to do what’s best and right for our patients, communities, and each other.
To learn more about VillageMD visit our corporate site VillageMD.
com.
Job Description Position Summary: The Patient Service Representative (PSR) is responsible for a variety of administration functions, including, but not limited to: greeting patients/families, scheduling appointments and tests in an efficient and timely manner, answering the telephone promptly and dealing with the caller’s needs in a professional manner, collecting cash payments, issuing receipts and posting payments, daily extensive computer use navigating multiple applications.
The PSR maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
Essential Functions (greater than or equal to 10% of time): Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
Communicates proactively with co-workers, physicians and patients regarding registration related information.
Informs patients of delay in physician schedules Posts all self-pay charges, collects payments, and provides patient with receipt Accurately reconciles daily payments Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers Accurately explains and completes any/all necessary forms for the patient, obtains and witnesses necessary signatures Demonstrates a working knowledge of the insurance grid for all services performed; explains par and non-par insurance plans.
Appropriately refers applicable patients to financial counselors Schedules appointments accurately according to department guidelines; using waitlist when applicable.
Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows Reconciles billing slips to daily schedule.
Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
Confirms future appointments as needed.
Review Eligibility and Phone report Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations Working knowledge of management of workflow dashboard Demonstrates the ability to adequately follow downtime procedures Recognizes and performs duties which need to be performed although not directly assigned General Job Functions: Other duties as assigned Environmental Risks: Extreme temperatures Combative Patients / Visitors Education and/or Experience: High School Graduate/GED / Equivalent required.
Vocational / Technical School / Diploma Program preferred Associate’s Degree, preferred 0 - 1 years’ experience.
2-4 years’ experience preferred Ability to communicate in English, both orally and in writing, required Ability to organize and perform multiple tasks in a timely manner, required Basic proficiency in computer use, required Knowledge of medical office and terminology, preferred Ability to commute to satellite offices as needed, required Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) Standard Office Technology in a Window based environment EHR, Practice Management System and Departmental/Ancillary Systems Physical Job Requirements: Physical mobility, which includes movement from place to place on the job, taking distance and speed into account Physical agility, which includes ability to maneuver body while in place Dexterity of hands and fingers Travel: Travel to satellite locations as needed Total Rewards at VillageMD Our team members are essential to our mission to reshape healthcare through the power of connection.
VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.
Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
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